Support
eSign · Effective 21 October 2026
Something not working, or an idea for what eSign should do next? Write to us. The same person who builds the app reads the mail.
We aim to reply within two business days. It helps if you include the version of eSign (shown at the bottom of the app’s Settings screen) and your iOS version. Tapping Send feedback in Settings fills all of that in for you. Please do not send documents or signatures by email unless we ask for a specific file.
Common questions
My documents aren’t syncing between devices
Check that Sync with iCloud is on in eSign’s Settings on every device. All devices must be signed in to the same Apple Account with iCloud turned on, and you need free iCloud storage. If storage is full, changes stay on the device and sync once there is space. A document whose PDF is larger than 100 MB stays on the device it is on. The first sync can take a few minutes and needs an internet connection.
Where are my documents and signatures stored?
On your device. If iCloud sync is on, a copy also lives in the private area of your own iCloud account, which we cannot read. The Privacy Policy explains this in full.
How many documents can I share for free?
Everything in eSign is free except sharing or exporting more than 3 signed documents, which needs eSign Pro.
How do I manage or cancel my subscription?
Open Settings → [your name] → Subscriptions on your iPhone or iPad, choose eSign and tap Cancel Subscription. Apple manages billing, so refunds are requested at reportaproblem.apple.com.
I bought eSign Pro but it isn’t unlocked
Tap Restore Purchases on the subscription screen. Make sure you are signed in to the same Apple Account you bought with.
A PDF asks for a password
Enter the password the PDF’s owner gave you. eSign uses it once to open the file and does not save it.
Can I recover a deleted document?
Yes, for 30 days. Open Trash from the menu on the Documents page and restore it. After 30 days it is removed for good.
Is a signature made in eSign legally binding?
eSign adds a picture of your signature to your document. It is not a qualified electronic signature, and some documents may legally require one. Check what the other party or the law requires. See the Terms of Use.
How do I delete everything?
Deleting the app removes the data stored on the device. If iCloud sync was on, also remove the app’s data in Settings → [your name] → iCloud → Manage Account Storage. See Deleting your data.